Love it, or send it back.
If your mirror is faulty, or you're simply not happy with it, you can return it within 30 days of delivery.
Free replacement or full refund
If your mirror arrives damaged, stops working, or isn't as described, contact us with your order number and a photo or short video of the problem. We'll send a replacement or give you a full refund, including the original shipping. You won't pay any return postage.
Not happy? Return it within 30 days
Changed your mind or not happy with it? Return it within 30 days of delivery for a refund. Please send it back unused, in its original packaging, with the straps included. Return postage for change-of-mind returns is paid by you.
How to return
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Contact us
Use our Contact page with your order number and the reason for your return.
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Get instructions
We'll reply with how and where to send it. Please don't post anything back before hearing from us.
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Send it back
Use a tracked postage service so your return can't go missing.
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Get your refund
We check the return and refund you to your original payment method.
Once your return arrives and is checked, we'll refund you to your original payment method within 5 business days. Your bank may take a few extra days to show it.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply on top of our 30-day returns, including after 30 days.